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Customer Service Representatives Are Needed At Ens Toyota Canada

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Customer Service Representatives Are Needed At Ens Toyota Canada

Job brief

Join the Ens Collision Team! 

Ens Auto is a long-standing business in Saskatoon which comprises Ens Collision, Toyota, Lexus and Industrial. We offer top quality products and services to our clients for their automotive and industrial needs.

We are looking for a new team member to join our Collision Center who is personable, professional and dependable. An ideal candidate will have a background in customer service, and administration.  We pride ourselves of having many long-term staff, and offering opportunities of advancement.

At Ens we offer competitive benefits and pension package. The hours are 8am to 5pm Monday to Friday.

We are looking for customer-oriented service representatives.

What does a Customer Service Representative do?

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

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The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Details

Employer Name:
Ens Toyota
Wage/Salary Info:
Based on experience
Location:
SASKATOON
Employment Terms:
Full Time
Length of Employment:
Permanent
Education:
Grade 12
Experience:
0-6 Months
Application Closing Date:
23-Oct-2020

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree
How to Apply?:
Please send your resumes via e-mail at jminovitch@ensauto.ca, mjanzen@ensauto.ca or in person at 285 Venture Cres.

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